Horrible Customer Service Horrible Customer Service I been with Verizon for 12 years now, back in January they raised me yet once again so I decided to just get WiFi service for streaming. After agreeing to 300/300mbps for 49.99 with auto pay, free equipment and a 200$ gift card for being a long time customer. I now just realized they been charging me for only 50/50 mbps, rental fees and no 200$ card. Also they informed me once I called them that they will not honor the 49.99 for autopay cause I’m using a credit card which wasn’t what was stated. The customer service reps are horrible, the supervisor was no better so now I just signed up with Optimum for the 300/300 for 40$ with autopay including the use of credit card should I want to use that option, free equipment and free month to start. Bye bye Verizon #problemSolved

The worst internet you can get The worst internet you can get. The router stays connected, but the internet to the router constantly disconnects. I just received this a few days ago, so it's brand new, and it has been dropping connection EVERY DAY, MULTIPLE times a day. Just this morning (it's not even noon yet) it has lost internet connection at least 3 times. I don't even bother with "customer service" anymore b/c they are lying trash. I will just be switching service. I am already switching to Google Fi for my wireless because of all the crap I've been through with this company. That experience will be posted in a different review for the wireless department.

Do your homework Do your homework. Once I got with this bundle I counted down the days I would be able to leave. Customer Service sounds like they are reading from a script.

Roaches from Verizon Fios I purchased a FIOS Package with Verizon about three months ago. I happened to walk into the Walmart and saw a sales rep and he insisted that I switch from Xfinity to FIOS. I signed up the same day and scheduled the appointment a week and a half later. I received a decent size box that had a really cute note stating not to look into the box because it was for the technicians. I left the box at my front door until the tech came. The tech came and installed everything and said "I wonder why they sent you all this equipment?" I predicted that he meant the boxes were old and they had a new version out. The technician was super cool. So he leaves our house and I go downstairs to make sure the doors are locked because no one stays in the basement. I happened to see something run from the box that was just installed. I thought I was going crazy for a second but once I got up close to the box I realized it was a ROACH! I killed it immediately and notified a manager a the call center. Fast forward two weeks later its 12 am in the morning I'm walking to the bathroom I turn on my hallway lights and I see teenagers sized roach on my wall. I killed it immediately and tried to get in contact with Verizon Fios. Unfortunately, no one was working so I got tried to reach someone on Facebook. That didn't work out to well. I called them several times and have been tossed around to so many people it's ridiculous. The time is now 12:13 am, I got in the house at 11:33 pm. I turn on my Kitchen lights and its an ADULT SIZE ROACH on my floor.... I have been trying to get in contact with someone for a whole two months and no one has called me to apologize. But they can call me to return their boxes and send notices to pay my bill. I just think this is absolutely unacceptable and I will never recommend Verizon to anyone I know. Oh and I forgot to mention I live in a three level house and a roach was spotted on each level. I did send the Verizon Equipment back and still no response. The last roach spotted I did take a picture of it. P.S. Don't get Verizon Fios

Please stop emailing me verizon Who is Quamane and why does he have a need for fiber optic internet but apparently can't type the correct email when he is ordering? I'm not Quamane, I don't live in New Jersey; Can I even get fiber in my town? If so I am down but I don't think that's a thing here yet. Verizon please stop emailing me receipts the stress has caused me to lose so much hair that my wife left me and then i got so depressed I didn't notice my kids were playing in the street until after they got hit by a UPS truck. Thanks to Verizon life has become unrelenting pain.