Worst experience in my shopping life Worst experience in my shopping life! The repaired device was sent to an incorrect address and I've spent already a week trying to find it and still no luck. All my tries to contact and find it end with the advice to contact UPS not having any information and look for it on my own. After sending it to me with an incorrect address they just say that it's not their responsibility anymore. Be aware and avoid this company.

Nest Thermostat VERY BAD CUSTOMER SERVICE!!!!!! not even in this country!!!! don't buy from these people... if I had bought it on Amazon I would have had it a day or two after I ordered it!!! if it had gone missing they would have replaced it or refunded immediately... this has been over 10days with Google store!!!! Fedex was the problem they said.... NEVER AGAIN!!!!

Purchased a Google Nest thermostat and… Purchased a Google Nest thermostat and took the option for installation as well. Unfortunately, Google / FedEx botched the shipment and now I have to deal with 3 parties. Google won't talk to me until I speak with FedEx (who of course waste time and only when pressed admit they can't find the package). So, 30 minutes there, then reschedule the appointment for the installation, presuming Google would overnight the item. Then, on with Google....only chat available.....and they won't expedite at all....their scripts only use vague terms and won't commit to anything. When you attempt to escalate, you will only receive, they'll contact you in 24-48 hours....by email. Truly better to buy elsewhere.

Google store experience while buying pixel is rubbish Google consumer support is absolute crap. I had placed an order for pixel 8 pro and traded in my iPhone. I received an email saying PCS got my phone for inspection. After 3 days my phone was delivered. I deleted the payment profile as it was displaying as my main profile. And one week later I receive an email saying my trade in has been cancelled with no reason mentioned. I reach out the customer support and they tell me it's because I deleted the payment profile my order history has been erased. Hence my trade in has been cancelled. Absolutely ridiculous how can an order history be deleted. Now it's a nightmare for me I need to return this phone get my old phone back. The whole shenanigan for something so stupid. There was no email warning this, this cannot even be undone. They have the payment details but it's not enough for them. Absolute rubbish customer service.

Can't fault the experience..easy to… Can't fault the experience..easy to order, quick to delivery. Negatives Can buy their products cheaper elsewhere including the ones recently released Some essential items out of stock