sarah I have never been double billed and customer service has always been nice to me. I like VLC media player better than regular graboid player and I like the $5 membership. It is awesome. I HAVE had it for almost a year now and it is really great for tv shows, but not all the movies in theaters I want are in high quality. BUT i have never gotten a virus or had an issue from streaming a movie.

Was good platform but now total BS. I have been a subscriber of graboid since 2010. Unlimited package was $15pm but went up to $20pm in 2012. I have never had any serious problems with graboid up until 3 weeks ago, when I stopped getting daily updates and new shows to download. The last time a new film or TV show was available to download from graboid was 02/01/24. I emailed graboid tech support a week ago but I have had no reply. I checked community support on graboid and the last time there was a Q&A thread was in 2016. Nothing since. Not good news. I emailed graboid billing department on 24/01/24 and informed them I would no longer renew my monthly contract due to BS service. My membership was cancelled on 24/01/24 despite the fact my monthly payments are taken on the 5th of each month so my last payment was on 05/01/24 and my membership should have ran up to and including 05/02/24. I have emailed billing department to reinstate the remaining 11 days of my subscription but I seriously doubt these mofos will respond, let alone comply. I will now be looking for an alternative to graboid. I hate netflix, etc because you cannot DL or keep the movie or TV show you want to watch.

AVOID. Can't cancel. Ignored. AVOID. If you ever need to stop payment, you likely can't. My son (who is disabled on limited income) downloaded several years ago. We have written via snail mail when we couldn't get password restoration and they ignored us. This seems to be is a money grab. AVOID, AVOID , AVOID

GOOD SERVICE Good service but i prefer not to pay monthly because i dont use that much data and making payments through paypal. Wish i could topup at anytime without paying monthly.

No response. I have tried several times unsuccessfully to contact Graboid regarding a refund due after subscriber died. They have not responded to any emails or snail mail requests. I guess money is far more important than customer service. I really wish someone from Graboid would respond.