
fadedstar
CABad customer service Bought a 100$ item that was defect. I went in person to their desk and paid cash. Contacted them the next day for a replacement and their policy is No Refund/No Exchange. Their website clearly mentions there is some left in stock so exchange could be easy. They only offer me to take care of the RMA for me. Too bad if they keep my money while I'm waiting 4-6 weeks for a replacement. Totally unacceptable. Ended up buying another one elsewhere and took care of the RMA myself with the manufacturer. Staaayyy aawwwaaayyy.

Adam
CANo customer service I purchased a $500 flight yoke from them. When I opened the box, the packaging had been pre-opened and there was dust all over it. The item was also defective. I contacted them about returning it and they told me to take it up with the manufacturer. Since that didn't work, I pursued the matter with them and they said that their policy clearly state no refunds or exchange. They called me a liar and said they would take legal action against me to prove that the product was new. Stay clear from this retailer.

971431
CAWorst shop I've ever had to deal with in my entire life. "Terrible merchant. I'm only in my mid-20s, but so far this is the worst shop I've ever had to deal with in my entire life. Extremely bad communication. 1) They don't have a phone number. 2) Despite allegedly offering 24/24 7/7 customer support, I've never seen their "live sales help chat" feature ever online. 3) E-mails take forever to be answered compared to what you'd expect in the 21st century. Usually long delays since all the ones I've received were in the little wee hours of the morning. (I suspect it's an outsourced service.) As for the actual transaction; they arbitrarily cancelled my order, citing that I sent them "too many" e-mails inquiring about it. Moreover, I was accused of "fraud" for HYPOTHETICALLY asking whether I could pay by bank transfer to receive their 3% rebate for non-credit transactions. Furthermore, their 4.99$ flat shipping is hogwash, as it leaves out the insurance, and it is not applicable to everything. "