The worst service ever. Kept dodging questions. The worst service ever. Kept dodging important billing and plan questions. Doesn't seem to care about customers AT ALL(no direct answers / kept changing reps and still no answers / very slow replies / they will sound like wanting to help, but actually won't give you any useful information). Very hard to find the cancellation are once upgraded to certain plan. Also, the billing seems very simple at first, but will become nightmare if you upgrade to a certain plan. Found out about that after 6 years of using Asana. Shocking.. and losing trust rapidly. Start having concern putting our data on their platform. And, no backup codes for 2FA...

Incredibly Deceptive Billing Practices Incredibly deceptive billing practices. I had signed up for 2 seats and purchased a 1 year plan with the payment up front to get the better deal. Simple right? Unfortunately, I learned after the fact that they had me signed up for 5 seats. I had never once clicked on anything related to purchasing 5 seats. Further to my dismay, my credit card got billed monthly, and then continued to get billed and after cancelling my plan. Be cautious on the cancellation page as it is designed to be confusing at best. I have now cancelled for the second time. Also good luck getting any customer support as there is no number to call support.

Tons of features with a clean UI I love that Asana is free for small companies like mine. I'm a solo freelancer and don't need a lot of features. But Asana offers a ton of features and I love the UI. Some other 1,2,3 star reviews here talk about pricing problems. The only thing about Asana I don't like is their billing model. If they would remove the 3 user minimum I would actually pay for it. But I'm a freelancer so it doesn't make sense.

Thanks to the author - admin team for creating the software. Project management is very good. Best project management software I've ever used. I have tried many types of project management software such as Trello, Kanbanflow, Monday, and Project.co, Ntask, Taskyphi ... but only when stopping at Asana, I am truly satisfied.

Opaque and sneaky pricing, getting in touch with support is a pain The product itself is decent enough, but the overall experience was terrible. The pricing is intentionally confusing and opaque, and they overcharged me $60 out of the blue. - Website says the starter price is $10.99, but there is no option to get a single seat so the minimum you'll pay is twice that. - The starter plan says it includes unlimited guests so I had team members on the project (who weren't really using the tool, I only needed them on the plan as guests). The first two months I got charged the correct amount, third month I get charged over $100 because they automatically upgraded me to more seats. I didn't ask, approve, or need the upgrade. I contacted customer support and they refused to issue a refund even though I immediately removed the additional people from the list of project members. They site their terms of service which apparently gives them the right to auto-enroll you in a higher plan. - It was difficult to reach customer support since they don't have any live phone or chat service, only a useless and frustrating chatbot. If you're super diligent and don't run into any issues, you'll probably be fine since the product itself is useful (hence the two stars). But I don't like having a product from a company I don't trust that I feel can sneak up charges on me at any moment and then refuse to refund.