Refund deferral for a cancelled show I recently bought three tickets for a show in San Diego that was cancelled by the venue. I called the customer service number to request that they process my refund, which their website says is processed automatically. I was told that they would submit the request on Monday (today is Saturday) and that it would take 5-7 business days after that to get my money back. I asked them to run my credit card number and issue the refund to me now for services that weren’t rendered. Most other businesses can issue a refund this way. I was quickly shooed of the phone. Now I try to call back to speak with a supervisor, but my number has apparently been flagged. I got an immediate pick up the first time, then no answer the next six or seven times. Two thumbs down on customer service. I will not use this booking service again and I will not recommend it to my friends.

Gold Star for Hold My Ticket Gold Star for Hold My Ticket We've been working with Hold My Ticket since 2012 and our experience has been fantastic. The product is first rate and easy to use. The service has been exemplary. They have helped us move into the modern era of ticketing, setting us up with tools and helping us develop a content management system-driven web site. They are responsive to suggestions and have created features and fixed bugs for us. HMT has been a big part in the growth of our organization over the last 8 years. Every step we have taken, they have been able to take with us or were already there when we arrived. We think of Hold My Ticket more as a partner than a vendor, which seems unheard of in the world of ticketing.

It's been great working with the HoldMy… It's been great working with the HoldMy Ticket Team for the past couple of years. They are incredibly communicative and quick to reply to questions/needs of our organization. They have been easy to work with on all of our event ticketing needs and user set-up.

Fantastic to work with Fantastic to work with! These guys don't just do what they say they will do, they go above and beyond. So glad to have selected them as our ticketing partner.

Great ticketing system and easy to use Great ticketing system and easy to use. Excellent support from the HMT team!