Repeat customer, totally recommend. Just used FreeTaxUSA to file my individual fed & state income tax returns for the 7th year in a row. As always, very straight forward experience with no BS. Simple, fast-loading interface with succinct explanations for terminology and boxes that I need help understanding. They are good for both W-2 wages and/or business income. The state portion costs $14.99. Totally worth it. I've never tried the add-on pro services, although I can only imagine that it's good, if you need it.

What a great online experience What a great online experience. Especially after leaving crappy Turbo Tax mad and frustrated. Those guys should take their cues from this company. It's simple, to the point and you can get through it quickly. Thanks again guys for making my tax filing free and easy.

Scam and won’t refund my money. Scam and won’t refund my money. I did my federal taxes based on zero income in 2023, the software then prompted me to pay for state taxes. Knowing I made 0 in 2023 I don’t understand why the system would prompt me to do my state taxes which apparently aren’t necessary if you’ve made ZERO income. Then charge me doing state taxes when my federal had $0 income. At the end of the process the software tells me they can’t e-file federal or state. To top it off customer service has not issued a refund for taking my money to do NOTHING. There was NOTHING to prepare because there was ZERO income. Complete scam. Response to FreeTax USA reply: your website does not properly distinguish that you have multiple websites. I went to the “FREE” site, there was no indication of a “commercial” site. Again you charged me for absolutely NOTHING - your site did no preparation because I had 0 income, the state taxes were supposed to be free, nor did your site e-file anything. You literally provided NO service. As I said before I did not use anything from your site because it was utterly useless. I shouldn’t be held accountable for your softwares “assumptions.” Shady business practices and with scammy software “logic” built off of “assumptions,” deceptive UX patterns built in, and a deceptive name of “Free” Tax USA.

Not free They still charge you to file State Tax so it’s not free. Choose a new business name.

False advertising, liars Completely false advertising like Turbo Tax. Nothing is free and they should be sued. I had to pay to file my state taxes. Filing a dispute with my bank. In response to their response. I already contacted you and you didn’t provide any resolution. As stated, I am filing a dispute with my bank.