Great product Great product, great customer service

Very poor customer service Very poor customer service, try to contact regarding refund. No response sent numerous emails, Facebook messages, Instagram messages, Twitter messages and no response return was accepted via their automated portal online. Democracy shipping label constantly emailed the support email where it says to get a shipping label. But no response been waiting 4 weeks now for a response. Still in can't get refund. Stay clear of this company. Yeah, very, very poor customer service do not use.

Long delivery time, worth the wait, Ordering direct from backbone was a slower delivery process than usual. It took 9 days from ordering to delivery. In this day and age of Amazon prime, and online commerce - that feels way too long, especially for a tech product. The product however is 5 stars. Absolutely love my backbone.

Backbone One. Exceeded all my expectations! Backbone One has exceeded my expectations. It feels and handles exactly like the best console controllers. There's no lag, it's super responsive, and the functionality and feel of the buttons is perfect. The backbone app interface is super simple and connects to all my xbox, ps5, and apple arcade games with ease. In some ways it's also made just dropping into games for short periods of time anywhere in my house, or anywhere I go, really easy. i love that about it. I would definitely recommend to friends and family.

Had a few questions regarding the app… Had a few questions regarding the app and they were answered quickly and fully. Great brand.