Withdrawing pets it won't let me withdraw my mega owl bear and says that the bot doesn't have my pet in its inventory (error code 2.)

I’ve been trying to withdraw my high… I’ve been trying to withdraw my high tier neons for a week now and everytime I contact them they copy and paste the exact same message.. I withdrawed the bad pets and it worked but they keep giving me error code 2 when I very much clearly bought the pets.??

Some of the bots decline but thats… Some of the bots decline but thats alright but i dont know why they do but the prices are great and you can get your dream pet right a way

it did work at first but now it doesn't… it did work at first but now it doesn't want to and i bought something quite expensive which we didnt really have money for but bought it and all it says now is ERROR CODE 13 and has been doing this almost 5 days now so its not my connection my connection is great . if this is not gonna be fixed in the next 5 days i have nothing to do except sue .

SPENT 60 BUCKS ON MEGA ALBINO MONKEY… SPENT 60 BUCKS ON MEGA ALBINO MONKEY AND DIDNT GET IT I AM PISSED PLEASE SOMEONE READ THIS AND GIVE ME MY PET STARPETS!!!AND ROBLOX USERS U CAN FRIEND ME ON DISCORD AND U CAN DONATE IF U WANT USER IS SAMKAF6