The keyboard never arrived The keyboard never arrived even though it is marked as delivered. I checked the keyboard on the time of delivery but there was no package. They also opted for the cheapest option for delivery (Surepost) so that they can delegate missing packages to USPS. However, USPS doesnt give a d*mn about the missing package. Very irresponsible and sketchy business practice.

Horrible customer service Horrible customer service. Placed an order, they charged my card and then nothing for 18 days. I call and they say “oh, someone just bought the last one before you, but we could give you a different color” - but they wouldn't pay for overnight shipping to make sure it arrived in time for my sons birthday, even though their system screw-up caused this. I do not recommend these rude people at all.

Should have read the return policy… Should have read the return policy before hand because Jesus, it seems as if they want the product to be newer than it came before. I hate companies (in which I've only come across three this being the third) that make it a hassle to return items, literally the biggest turn off. didn't even start the return process because you can already tell it's gonna be a horrible experience. would rather just take a loss and never have to deal with companies like this.

Super fast international delivery, great product Ordered a Ducky One SF keyboard from mechanicalkeyboards.com because 1) Ducky keyboards are hard to find in stock at UK retailers 2) it's unlikely you will find the exact configuration you want (eg, silent red MX switches) 3) I specifically wanted the US layout 4) the price was comparable even after adding taxes and international shipping I ordered it on the 20th and it arrived on the 22nd from US to UK! Arrived in perfect condition, very happy with the product. Would recommend.

Avoid at all costs - they don't care about customers. Horrible service all around. If you're international, do yourself a favor and look elsewhere. They DO NOT deal with the shipping/brokerage for you, meaning extra delays and import fees which they do not give any mention of at the checkout page. They're also liars. UPS said they will happily return to sender, but MK support for some reason says UPS will destroy the package and that they cannot refund me (Hmmmm...). Guaranteed it's because they don't want to accept any responsibility and want to keep my money which they do not deserve, instead of functioning with any integrity whatsoever. Imagine scamming your customers instead of being decent human beings. Save yourself time, money and peace of mind. Order elsewhere for your keyboard needs.