Terrible service Bad service. Paid for fast delivery and toke a lot more than expected, have to paid for the tariff, and according to your information all cost were included with the payment of fast delivery. Promise to send free facemask and didn't received it. This is the first and last time that I buy from you

Inquired about a Juniper MX204-base… Inquired about a Juniper MX204-base they had listed on the site for just shy of $13k USD. No initial response, so called. Phone never got picked up after several attempts spaced hours apart. Eventually sent follow-up email 2 days later asking if they were still alive, to which they replied back promptly. That said, they tried to push immediate purchase "otherwise next shipment in > 4 months", ok, believable, but ... no instructions on how. Asked some questions about the router (you know, "if its new, will I have issues registering juniper care", etc.), at which point it all fell apart. Replies from seller indicating model no longer available, trying to upsell me on another unit for $2.5k more, ignored all questions about counterfeit, serial #, juniper care, etc. That said, of course the original model is still listed on their site, same price, available for express shipping, etc. TL;DR: Got the bait and switch experience, like several others by the sounds of it.

I asked if the Fortinet APs that they… I asked if the Fortinet APs that they sold could be used in Europe and I was told that they are universal and that there are no restrictions. I order them and when they come it turns out that they are hardcoded to be used in China so I can´t use them. I have updated the review to 3 stsrs. I got in contact with Router-Switch and they arranged for me to return the products without cost. What you should update is with correct part numbers for the Fortinet APs that include the country code, EU for Europe as an example.

6 weeks to provide a support contract Purchased a smartnet service contract and paid via paypal. I reached out a few days later to get an update and was initially told it would be a few days. Was subsequently told it would be 6 weeks....6 weeks for a support contract!. Requested refund and this point and still nothing received 10 days later. Paypal complaint filed.

Responce waiting over 1 month Router switch now request withdraw on the review. It took one month to get a reply stating they threw my email in the bin. If this is how a business treats potential customers i can only feel for the replies from others who actually purchaced and then got wall of silence. What is worse no responce or responce telling you you dont matter.