I Love 3BTech! Well I found 3BTech many years ago when I was looking for hard drives I think threw PriceWatch.com but any way I have shopped with 3BTech off & on now many years. I have had a few issues but all but one they worked out with me. The one they didn't was a bad CPU I got with a motherboard combo I bought from them when I lived in Las Vegas but other then that I have had no problems with them. I just don't buy motherboard combos anymore lol problem solved. 3BTech has good customer service though, and if you have questions most times they are nice enough to answer them & offer suggestions. Never had any regrets from the items I buy from them now like Power Supplies, Hard Drives, PC Cases, and accessories. If you want a great place to shop that offers free shipping on all items this is your best bet!

GREAT SERVICE AFTER THE SALE I ordered a motherboard from this company several months ago due to the company making my computer breaking the new one I took them. That company also broke 3b Tech's board. After discovering the broken heatsink bracket hook I thought I'd have to order a new motherboard. I took a chance and called these guys and they sent me a new heatsink bracket at no charge. This is truly service after the sale. I'll definitely do business with them again. Five stars!!!

Bad products bad service Evidently this merchant's customer service has gone to the dogs. I ordered 2 system pull hard drives from them and both of them cashed out in less than a month. The real problem occurred when I tried to get a refund. They said that one of the drives was in fine shape (when it would'nt even allow the system to boot when the drive was installed). Their customer service was a horror, since they tried to get me to close a Paypal dispute I had filed over the matter. Fortunately I then filed a claim with Paypal. Such cheesy and poor customer service should be punished, mainly by staying away from this vendor, which I intend to do.

Buyer Beware! I ordered Microsoft Office 2011 for Mac from this company because I wanted the software on a disk and everything on the product page suggested this was on a disk: nowhere in the product description did it say it was a key code download (finally, on my third or fourth look at the product page--and only after I had returned the product--I saw a notice in small, light blue text at the top of the page), the picture of the software box did not say "Key Code," and among the system requirements was a DVD drive (which would be needed only if the software was on a disk). It also didn't say that this was a disk, but I made that assumption from the DVD requirement. As you'll have guessed, what I received was a key code. I called and objected, and they gave me an RMA for return, but they charged a 15% restocking fee. In the meantime I bought the software (download, apparently disks are simply not available) at a different site for $25 less. Will I buy from them 3btech again? NO.

8 months later and they still can't fix the problem PROS: 1. Price = Good CONS: 1. Shipping = Bad. Computer was damaged 2 of the 3 times I received it from warranty repairs 2. Customer Service = Horrible. They refuse to refund my purchase, even after multiple returns due to malfunction 3. Quality = Horrible. I purchased a custom system from them 8 months ago, it has never worked. I have returned it three times for warranty repair, it still doesn't work. Read below, I'm not the only one having these problems. STAY AWAY! BUYER BEWARE!!!