I’m in port out HELL Update: Thank God for Mint Mobile. They didn’t give up on me. They tracked down someone at Unreal Mobile (no idea how) and my port out from Unreal is in progress! Service worked great UNTIL I tried to port my number out to another carrier. New carrier says information from Unreal doesn’t match. How can that be? No telephone number for help, only able to open tickets on help page and keep getting scripted answers that are no help. Been going on two weeks now. Just want my phone number! Unreal Mobile please reply so I can get some real help!

Ordering and activation process went… Ordering and activation process went ok. Had to call customer service to complete activation but it was handled. Speeds are mot the fastest but so far no real issues. Using on an OnePlus phone.

Good price, lousy service The price is good, but it's definitely a "get what you pay for" situation. Sometimes my phone just stopped receiving calls (even when I have multiple reception bars and phone is in full call-receiving mode), and customer service is hard to reach and not particularly helpful.

UNREAL Headache....run away! Takes more than a month to receive a sim card ordered from the UNREAL site. Once received, compatible BYOD phone cannot find sim card. Called three different customer service phone numbers. No one able to assist customer when talking with a supposed (real) CSR. Placed back into cue with automated service more than 6 times. Emails sent not answered within 48 hours, yet UNREAL can bill for a service NOT PROVIDED. Complaint filed with PAYPAL as well as as FCC. Anyone thinking of using UNREAL should stop not unless you want some UNREAL headaches for your cellular service.

Your customer service is excellent Your customer service is excellent. Your staff went above and beyond to make sure my phone works. I want to recognize Volt, Karen, and Justin for their tremendously terrific assistance. Why would I go anywhere else when I can get this kind of support. Not only they meet my expectation, but they also exceed my expectation and I hope your customer service can go 24/7. Thank you.