Sold me on free DHL Express Courier delivery then sent by post! I bought from Citiwide Online and free DHL Express delivery was offered on the auction. I bought it based on this as I needed the item quickly. Then they sent a "DHL" tracking number that DHL didn't recognise. When I queried it they said it was a postal tracking number, not DHL. I asked them to refund the difference in what it would have cost them to send via DHL instead of post, and their answer was "there is not extra cost charge for the DHL service". What weasels... since they don't charge extra for express international courier, they don't have to refund anything if they don't provide it? I don't think so! I'll be opening a formal eBay dispute.

Worst company ever I had my warranty refused and I would have been very surprised if they honoured it because it was a bit sus when every reply I received had if the camera is found to be human error it will not be covered they seemed to overstate this continously. The camera has never been near water and they have classed it as water damage. Believe me this will not be the last they hear of me I am going to pursue this to the very end they are not going to get away with it as I can see from other posts they have done this regularly.

Warranty Waste of Money Bought a Panasonic Lumix ts3 in Jan 2012 used it a couple of times diving was OK , went snorkeling on the barrier reef and noticed moisture in the lense. Contacted "Mackcam" told me to send to an approved repairer, come back "USER ERROR" . they would not cover the damage. Camera is now scrap after only 3 months, panasonic Australia will not repair as it is imported. Wrote to "CITIWIDE" about purchasing a replacment ........ no reply. When you purchase from them you have no choice as to the MACKCAM warranty, it is a given. I have since found it is cheaper to buy in Australia as the warranty is in the price of the item. I

VERY "POOR" QUALITY PRODUCTS AND EVEN "POORER" CUSTOMER SERVICE Bought a Canon G12 some months ago that arrived without a converter... They said they would send me some gifts to apologise!? When I emailed just asking for the money I out layed for the converter got no response!? Some weeks later the crappy SD card they sent chipped while putting it in to my pc so is no longer readable!? I emailed and asked for it to be replaced but again to no avail!? They make out like they do good deals but don’t! They send out "made in china" rubbish accessories that break soon as you touch them and then back it all up with the WORST CUSTOMER SERVICE EVER!!!!

Everything Perfect! Bought a watch in UK - delivered in DK exactly as foreseen. The watch was brand new - as expected. I'd like to do more business with Citywide.