Beware Beware. We have had them for several years and in the last year or two the service has declined to a point that we are going to switch EHR systems. They were bought out by Eyecare leaders and once that happened, the customer service is terrible. They tell you they will do something and never follow through. They rarely return your calls and have a terrible bed side manner. When it was just owned by My Vision Express, it was great, but now is a different story. DO NOT USE THEM.

Amazing Customer service Maddy B!! (Frenchgate Doncaster) Amazing Customer service Maddy B!! Myself and my husband attended the Frenchgate store on Saturday the 11th January for eye tests. The service, atmosphere and general feel of the store was really pleasant. What made the experience even better was the assistance of Maddy B (shift 5097) Maddy was informative, helpful with a lovely personality to suit. Nothing was too much effort and we both felt comfortable and unrushed throughout the whole time we were there. Neither of us can wait for our new glasses and contact lenses to arrive and we would both highly recommend the Frenchgate store.

Had a great experience yesterday in… Had a great experience yesterday in your port Glasgow branch within tescos. Rochelle was dealing with me for my pre test before susan the optom gave my eye test . Was happy with the friendliness of both members and was in and out in no time. Even stephanie came over to help me choose my new glasses overall great experience.

Absolutely dreadful experience Had eye test, asked for 2 pairs of glasses to be Reglazed to prescription, cost over £500 Initial visit was ok. Went to pick up first pair and was directed to waiting area without taking any info, and left there for 55 minutes while staff took breaks and shop cleared. Second pair too a few weeks to arrive. Prescription is not correct. The nose pad broke off on the second pair and when I went back to ask for it to be replaced was told that there are not nose pads available so can’t help - in spite of guarantee! All in all I will need to have a repeat test and get new glasses elsewhere, £500+ lighter. So I suggest going somewhere else

Nottingham City Centre - Vision Express Nottingham City Centre Absolutely brilliant ! Bought new glasses today and the assistant was brilliant. Honest and gave great advice, was an absolute dream. Thanks Izzy, you are an absolute legend!