Making you products well. -

No customer service I bought 3 lots of software from nch-as the company had such good reviews (Prism Video Converter Home Edition: 8270220000831, Pixillion Image Format Converter Premium Edition: 8270220010831 and Switch Audio File Converter Plus - Commercial License: 8270220020831) but none of them work on my pc. I have tried to contact NCH but ive had no answer from them- aside from a default email to say they have emails. I spent over £60 pounds (£60.68) on software that doesnt work and cant get a response from the company. Does anyone have another way to contact them?

Harass to provide codes after purchases Even though I purchased licenses for Mixpad multitrack and VideoPad Video Editor, It seems that NCH is determined to harass their clients into providing codes constantly. I repeat, I purchased these licenses. What is wrong with these people? I have work to do and I can't rely on this software to give me continuous, uninterrupted services. I have no alternative to look elsewhere.

not happy at all with your customer approach! After several years of using NCH Videopad (pro version) I bought new laptop and downloaded new version. To my surpise my previous "lifetime" purchase was not valid for anymore so I tried to work in free version which was a disappointment. I am not a pro but when I realised that even cutting sound from video is not availabne I was quite upset. In Q & A section of their web they recomend to download older version in this case what I did. After working for couple of hours a bug occured - for 5 times in row in 20 minutes! This required either restart of app or...purchasing latest version - bugs free per NCH. So here I go again, I can use version I paid for and used for years, but now full of bugs or use latest free version without key features or BUY new pro version. Sorry guys, this is such a disapointment!!

Easy to use. Records audio in a high quaity and is easy to use.