Top Tier Support and Service! I've had myTalon for about 4 years now. From start to finish the process was seamless and quick. I've run into 2 small issues with the cooler failing on my CPU but support has been top tier. Both times they responded quickly, helped me troubleshoot my issues, sent parts overnight so there was minimal downtime and helped me get up and running within a couple days. Shout out to Brett and Jonathan for helping me out!

Horrible Customer Service In short - received the computer.... Finally. It would better use of your time and money to go elsewhere. 1. Ordered computer: stated 17 days to build. 2. While I was waiting on the build I had questions about the components used in the build. 3. Customer service became defensive and combative and never really answered my questions. 4. Its been 21 days and they still have yet to complete the build. 5. It seems a lot like retaliation for questioning build components. 6. Horrible customer service. While can certainly appreciate being swamped, workload was not communicated to me anytime during the wait period. In fact, the ship date was stated twice in the email communication. Furthermore, I clearly communicated a business was reliant on the build and could not afford delays. Again, there was no communication from Falcon NW regarding a delay at any point of the dialog or on the status of the build. Help me understand how this is customer centered service and not to be construed as retaliatory? In the end, I will be losing money and do not have the option to wait for another company to build a computer. Glossy sock puppet reviews from so-called expert sites speak to the effort made to produce a perfect product – for the review, but do not speak to the actual experience. The seasoned company has lost its way and only seems to cater to critics – not the average customer. Will I receive this same dismal service and support if there’s a problem? It certainly seems likely. Finally received the computer. I had to call and email to get a status on shipping. Its the complete lack of communication and follow-through that most upsets me. They truly do not care for the little guy. I highly suggest you look elsewhere for a computer. Better yet, use their "configure" application to build your computer and then replicate the parts on PCPartPicker to build your system and save about 2k. Otherwise, use Origin or any other boutique builder for your custom solution. Falcon NW simply lacks the capacity or simply refuses to take care of the customer.

First Talon I purchased repeatedly had… First Talon I purchased repeatedly had the Blue Screen of Death. Gave them another chance 5 years later. Now I can't even get the computer. FNW uses UPS for delivery with very limited delivery options. Must be home to sign for it or travel many miles away to pick it up (and only after you demand this option). There are better choices!

Great customer service Before purchasing a computer I emailed support to ask questions that would help inform my purchase. the person I was put in contact with answered my question, read in between the lines and answered questions I wasn't willing to ask outright. when my computer was delayed in was given a clear explanation as to why and how long I could expect to wait. the final thing reason I am giving a five star review for this is that I both know for certain I was speaking with a human and that he wasn't using a script. Thank you Warren Bowdoin!

Extremely professional cable… Extremely professional cable management, high quality metal case, delivered on time, computer in perfect condition on delivery and much more positive things that I'm too lazy to type. In short, thank you!