Call Privacy Concerns! Been a VIP Connect user for 10+ years. I would rate this service as fair to good on most days. However I've recently noticed that calls made to Nairobi (actually Kenya as a whole) display a local number on the recipient caller ID rather than the callers number. I found this quite suspicious and notconvinced calls are guaranteed privacy. This wasn't the practice when I started using the service. If a call recipient has Truecaller app installed it displays the call as initiating from some random Kenyan numbers and names not related to the caller initiating the call/VIP account holder.

the communication is very clear and the… the communication is very clear and the voice is never ever cut it , I'm so happy my friend told me about you , thank you VI P

Good customer service I gave a 4 star because the call setup procedure on the website doesn’t include you calling the customer service for final setup. I did all what the procedure says but when I tried to make a call using the app, it said my pin was invalid until I called the customer service and the lady had to do something on her end. Other than this, the call clarity was awesome and having a $10 bonus was a plus.

The best way to enjoy the service is to… The best way to enjoy the service is to download the app. I love the app's ability to access my stored contact, thereby making the call process easy.

It's effective and achieving I'm so exited to be able to speak to my people in Kenya after a long absence from them. You see what; it's direct, instant and no delay of having to wait as it's experienced using wifi.