2+ years and still rocking it! Been working using Groove for more than 2 years. Every new updates makes it better than the last version. New features are always amazing and well explained in a direct easy way with small videos. AI implementation was my fave, made easy to personalise email according to each customers

When they do not feel like it they… When they do not feel like it they simply stop responding to your tickets. We asked them about the instagram integration they have listed on the homepage and they told us ‘we do not have any yet’ … but they actively advertise with it. But like mentioned, we are waiting 4+ weeks on a reply and they simply wont reply… kinda fraudulent

Amazing custom support service Amazing custom support service, easy to use, constant new updates - improving the service.

Good company good product GrooveHQ is essential to our operations. Collaborating on tickets is easy. The basics are all we need and it does all of them very well. GrooveHQ's customer service is excellent.

380% price increase with little notice! Started out as, what I thought was a great service and company - I was wrong! Having used the service for well over a year with little change in the product or service, they introduce a 'new' system. Soon after and with a few weeks notice, completely changed their pricing structure to give us a 380% price increase to keep the same service. No way of exporting any ticket/KB information, no interest in helping and no issue with price increase like it was such a small increase. How can anyone trust a company that works like this? They see no issue in any of this. Customer services only answer the questions they want to. Absolutely disgusted with this company and how they have treated their 'loyal' customers. One of the worst companies I have ever dealt with. Have moved to Zoho Desk which is much better and MUCH cheaper for many more features.