Customer support? - Not any more! I have used unblock-us.com for over a… I have used unblock-us.com for over a year, and for along time found them one of the best vpn providers I had tried. Relatively simple to set up and to check / manage on a day to day basis. Customer service was prompt and efficient, with problems being responded to and sorted within a few hours. Recently however it is clear that they have been targeted by the BBC and I am regularly unable to access U.K. channel. I was told that, if I experienced problems I should wait a few minutes and their servers would automatical switch to a new IP address. Unblock-us have now totally stopped responding to customer service requests. Are they overloaded, not bothered, or have I been black-listed? In any event, I am going to cancel my subscription.

Bad Support, no acknowledgement of wide-spread issue Netflix is now blocking Unblock Us. Rendering the service useless for many customers. Unblock's support is unacceptably slow, you'll get a reply within 24 hours and then never hear from them again. They used to be an ideal service, now they're slowly becoming one of the worst.

Unblock-US and Netflix Unblock-Us DOES still work for the US Netflix although a bit slow at loading, which is why I looked up if Netflix blocked it or not. It started playing after a couple of minutes and is running fine now.

Cancelling service If you happen to select the one-year plan, be aware that your service will be automatically renewed, and that attempts to cancel after the renewal date will be honoured -- but you won't be refunded the $49 fee for the annual plan.

SCAM!!!! Wont give any support on the new proxy/DNS banning. They have deleted their facebook wall. Cut of any communications with customers and is literally a scam. Wont help coming clean on the issues with bans against proxy and DNS services. DONT USE THIS SERVICE! RIP OFF!