UNSATISFIED CUSTOMER SERVICE Regardless of if the VST software (Acoustic Samples) was unable to be installed (which after several tries, the software failed to be installed on the computer, never had this issue with PluginFox before, except this one time), but there is a no refund policy. So, the $99.00 software is useless which PluginFox cares less about after emailing the company. Also, I asked to have my account deleted, but never heard back. PluginFox must screen all its software VST products from various vendors around the world so the consumer, like me, is satisfied. PluginFox places profit over customer service. Therefore, it gets, one (1) star.

payment went smoothly payment went smoothly, i had issues as the product i bought was out of stock but support was helpful in letting me know and the issue was resolved the next day, i successfully obtained my license and order receipt, site made instructions of download easy and accessible, good site layout. plus sales.

Honest plug-in for honest money worked… Honest plug-in for honest money worked well sounds great. Easily downloaded, honest website. Rare in today’s world. Kenneth

You couldn't deliver an "instant… You couldn't deliver an "instant access" product that you advertise yourself as being available at a moment's notice in less than a few hours. The thing is I needed that product for a gig and trusting your company put my job in jeopardy. This shouldn't happen with digital downloads, I won't be buying from you again.

Excellent experience I bought the C. Bechstein Digital Grand instrument plug-in for my Pianoteq 8. Got it at a discount, easy smooth checkout and extremely fast delivery. Started playing just a few minutes after my order and have not stopped. I will definitely do business with PluginFox again.