I have bought five servers I have bought five servers, four of which I have received and were in perfect shape. The fifth server did not arrive, but they quickly made things right by tracking it down and offering to send a new one if I did not receive it within three days. Good company and great customer service.

First time ordering from company… First time ordering from company through their website. Packing and tracking were excellent, the only slight downside was it took a few days to get shipped out the door. Note that it was not a problem for me as it was not an urgent order so keep that in mind when ordering.

Arrived quickly Arrived quickly, and in robust packaging with everything installed as advertised

Homelab Hero I’ve used UnixSurplus for a variety of purchases. Most notably the r720xd which I still use in my homelab. It was a first time enterprise hardware purchase and they provided technical services alongside the purchase of the machine which included flashing the HBA for ZFS and providing ease of mind with the purchase by verifying my target platform FreeNAS would function. Since then I’ve bought a variety of products such as RAM and NICs. At the time I wasn’t as well versed in the hardware and ecosystems, and they certainly provided the expertise to help with that. The packing was excellent and ensured a safe and secure delivery.

Unusable rail and no customer support Unusable rail and no customer support. I reached out through their portal and email and waited two weeks after receiving an unusable rail. I have not gotten any response from them and ended up buying rails from a different seller just to rack the device 2 weeks later.