I signed up for their cheapest plan and got screwed! I signed up for their cheapest plan and thy stuck me with the most expensive and it went up from $65 to $120 a month when I double checked my plan on their website. I called them and they told me that if I changed the plan to the one I was promised me I would lose the discount that I got when I TRADED IN MY ANDROID PHONE, and that would stick me with a $530 bill. They flat screwed and I had thought that how Apple jacked me would be bad enough. My switch to Apple And VERIZON cost me plenty and they aren't worth a crap for service. I wish there was a better option on both and I am going to talk to T-Mobile tomorrow. I would say STAY AWAY FROM VERIZON if you want honest dealings.

Verizon wifi This isn't really about wireless or cell it's about there wifi, never buy Verizon wifi they make the worst wifi the download and upload speeds are awful and it's just the worst wifi.

Must be worst customer service compamy ever. Switching from verizon and saving 250.00 a month. But the main problem is their horrible, aweful customer service. First the automated system ignores your response and just tries over and over to lead you to an automated solution. Then when I finally got a person not only could I barely understand the broken english. she was unable to assist me at all, claim to have sentva text which I never got. Which she might of been able to fix but was too hell bent on trying to solicit a good review out of me about her service. That corporate structure there must be a mess pressuring these poor people for good reviews so the managers can get thier bonuses. I will never chose Verizon again, An over priced sucky company for sure. Switching to a new carrier my conversations were high level, effective and no surveys or trouble getting a live person I could understand.

I cancelled my service with Verizon… I cancelled my service with Verizon because they've gotten super pricey. When I switched services I was no longer able to access my account on line. I called multiple times requesting my final bill just to be told customer service couldn't help me over the phone and go to a store. And then Verizon decides to send it directly to a collection agency? Seriously? I haven't even been gone a month. If you were so worried you weren't going to get your money, I shouldn't have been locked out of the account. I'm so happy I made the switch. Verizon is a horrible cell company. I don't know why it took me so long to make the change.

The bottom of the barrel. Quite possibly the worst company I have ever had the misfortune to do business with. Do not trust their promotional offers. They sell you things you don’t want or need and fail to disclose the true costs. They falsely understate the cost and then threaten to send you to a collection agency if you refuse to pay it. Every time I talk with them, they quote me a different cost for the same service. You cannot trust anything they say.