Worst Phone Service Provider Customer Service nothing but a runaround, nonresponsive service, delay, delay, delay. Extremely overpriced product and service which often has no signal in a highly populated city! Unacceptable for the high price! DO NOT RECOMMEND!!!!

I signed up for their cheapest plan and got screwed! I signed up for their cheapest plan and thy stuck me with the most expensive and it went up from $65 to $120 a month when I double checked my plan on their website. I called them and they told me that if I changed the plan to the one I was promised me I would lose the discount that I got when I TRADED IN MY ANDROID PHONE, and that would stick me with a $530 bill. They flat screwed and I had thought that how Apple jacked me would be bad enough. My switch to Apple And VERIZON cost me plenty and they aren't worth a crap for service. I wish there was a better option on both and I am going to talk to T-Mobile tomorrow. I would say STAY AWAY FROM VERIZON if you want honest dealings.

Maybe worse than AT&T on customer… Maybe worse than AT&T on customer service. Right off the bat I order the phones and specify that I need the phone tomorrow. “Not a problem. We’ll just do next day shipping.” Charge me 15 dollars and turns out that that’s next business day shipping. It’s $20 for next day shipping on Saturday and you’ll have to cancel your entire order and start over if you want it tomorrow. They suck!!!!!!!

I had changed my cell service from… I had changed my cell service from Tracfone to Verizon. At first I thought that it was going to be a great change. I found out how WRONG I was. I did get the bundle I wanted. I then needed to get my phone switched with the Verizon Sim card. But, still the phone shows TRACFONE. I had been doing chats online, then called. I had called Verizon Port, which then connected me to Tech Support, Female on 4/15/24. She stated that since my phone was not switching over the way it should and having sim card problems that I would have a temp number. But, the person at Tech Support would have a different phone sent and sim card. These were going to be at no charge since my Samsung Galaxy was old. This was heard by my spouse hearing what was said. It has been three days now. No phone or sim card. I then once again did online chat on 4/18/24. The last chat was so long to get this corrected that I was DISCONNECTED. So I had to call Verizon speaking to a person that English was NOT the primary language. I needed to know when the new phone and sim card would be received. So, now I found that the person, female in Tech Support WAS JUST BLOWING SMOKE. No new phone nor sim card. She left me with TWO phone numbers. The one I wanted to hold onto and a second as a TEMP until the Phone and Sim card would arrive. It appears that Verizon DOES NOT KNOW what is going on. Just not a way to treat a LONG TIME Verizon customer since 2012.

Verizon is driving me crazy right now Verizon is driving me crazy right now. Expensive and terrible services. I lost services and could not use even GPS when I’m driving. Some of my calls goes to voicemail directly without ringing. I spoke to them since January but they did nothing about it. I subscribed for $15 unlimited international call but they still charge me for making international calls, $15 international calls on Cricket, AT&T and others are unlimited without any more charges. When I called to get it waive the supervisor refused, the agent offer me 50% and when the supervisor came online he said No more 50% and very arrogant and disrespectful, his name is Spencer with badge number 119846.