I purchased a protective shield for my… I purchased a protective shield for my iPhone some months ago. It was recommended by a reputable store In Canterbury. Although it was pricey and I hadn’t planned to spend that much on a tiny sheet of plastic, I was informed by the member of staff that customers were very happy with the product and that after registering the item, ZAGG would replace the shield should it ever crack. The staff member even kindly fitted the shield for me so I left the store very satisfied and confident that it had been money well spent. How wrong I was. I am extremely careful with my phone but after only a few weeks, the shield cracked, and the damage worsened over a matter of days. I contacted ZAGG immediately and received a response saying they did not have the item in stock but that they would notify me when one was available. I had registered the phone as instructed by the store. I am constantly receiving emails from ZAGG about offers INCLUDING the protective shield!!! I still have not received a replacement. Every time I try, I am told they are out of stock but clearly they have are not as they can still be purchased! This is obviously a scam to get people to buy them. I went back to the store to explain and was told, after contacting the company himself, using my phone, that I should receive one in the post soon. I am still waiting. Do not spend money on this expensive item and do not be taken in by the lies.

Long delivery I've paid for a screen protector and it's been 2 to 3 weeks and I still haven't received it. Just got a email today saying it's just leaving there werehouse. Why such a long wait? Order number 111290426

Replacement warranty is a lie I bought an "invisible shield" (mobile glass protection) from them and they said that it has a lifetime warranty, the shield just broke after a month and I requested a replacement but their website is broken in a way that it does not allow you to request a replacement, it's a total scam, they are just the worst

Bought my Zagg for my wife’s IPad Air… Bought my Zagg for my wife’s IPad Air 4, 18 months ago from BestBuy. My wife uses it very little and isn’t overly computer literate. She can’t use it now because the charging port is non functional and she can’t charge it. Reached out to Zagg and only communication is via internet and responses from Zagg are total A.I. responses. No other form of communication available. Since warranty is only one year and no extended warranty ended up purchasing a Logitech. PS. BestBuy was of no help either.

Rip off! Scam company! I bought a brand new phone and the invisible shield screen protector at my local phone carrier's store. I had issues with the protector shortly after my purchase. Zagg promised a lifetime warranty. I'd been in contact with them for months trying to get a proper replacement. They sent me some really flimsy plastic. Nothing like I originally purchased. First, they told me that they were out of stock. Then after months of terrible customer service and communication, they told me that they no longer carried the product for my phone because it wasn't popular. Now, I'm out 40+ bucks and no screen protector. They refused to give me a refund since I didn't buy it directly from them, but an AUTHORIZED carrier.