WORST customer service **EVER** Their customer service was awful. Couldn't understand them due to thick accents. Made promises that they could not, and would not keep. Continued to lie, and make up excuses as to why order had not shipped, and then admitted they never had the item to begin with.

CHARGED CARD -- DID NOT DELIVER Fommy took my order and charged my account six days later. After no receipt of merchandise, I called 24 days after the order and was told it would ship 3 days later. Fifteen days after that, with no receipt of product, I called and was told the item had been discontinued and the order canceled. My call and e-mail to Fommy concerning the issuance of a credit have yet to be answered.

Disgusting Service I purchased a docking station for my I pad 4 which stated on there website would work with I pad 4. I am in the UK and when it arrived it was the wrong one, I spoke with them on the live chat which is a joke because all they say is give us 24 hours and we shall get back to you which they never do. This was their fault for sending the wrong item now I have had to pay for shipping back and they don't seem bothered, what a disgusting customer service department they are, I shall never buy from their website again, what an horrible experience be warned people out there!!!

Restocked, previously used, and retrun is a nightmare Please dod not shop with this company. I purchased an EQ7 unit and it was obivious it had been opened and used. I tried to return the unit and all emails were returned as invalid or nonexisting address. When call the 866 number I was put on hold, dropped out, and told they could not answer my call "today". Finally talked to someone who could not speak English. Got some RMA number and return form, however in small print it does not guarntee return will be accepted. This was NOT in the retrun info. when I looked at it before i BOUGHT iit. Will never shop here again.!

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