As a former manager at GNC I’m gonna… As a former manager at GNC I’m gonna put them on blast - all the sales metrics they are required to meet or else they are FIRED. It goes like this: 12% of their daily sales HAVE to be from multivitamins (If they sell 1,000$ in products every day, 120$ of that has to be from multivitamins) 6% of their total transactions HAVE to be selling pro memberships (If they had 15 transactions, 2 of those have to be pro membership sales) 5% of their total transactions HAVE to be setting things up on a routine And they HAVE to sign up 70% of new customers on their loyalty program. These are BARE MINIMUM requirements to keep the job, along with literally running the entire store from revolving inventory 10x a month with little to no help, making bank runs 2x a week, all while paying less than a McDonald’s worker and being required to join 9am phone meetings twice a week. GNC’s slogan is “live well” but their employees are anything but living well working here LMAO! Here’s the best part: GNC is owned by the largest pharmaceutical in CHINA. Since when has making people healthier profited pharmaceutical companies? I’ll wait… just think about that next time you see how carefully articulated their brand selections are, 99% of energy drinks and protein bars having cancer causing ingredients and all their other products have fake colors, and other crap ingredients. No wonder their employees steal thousands of dollars and product from the company - because they’re stealing their joy!

Screwed up order, overcharged us, never received! Had a monthly order on auto-ship. This months order upped our creatine quantity from one to EIGHT. Worse yet, we did not ever receive the shipment. Customer service said the only way to issue a refund is if we return the product…which we never received. Now we’re out $400 and they say there’s nothing the can do? UNACCEPTABLE. Would give negative stars if it were an option. Will never shop from GNC again

Worst customer service I should've read the reviews before ordering online. This is the Worst COMPANY I have ever seen. Ordered 9 items online , only received 3 of them. When I called to let them know , they kept telling me that they have to investigate to see what happened. They couldn’t do anything else. I kept getting different people with the same exact script. I felt like they were just trained to say the same exact b.s. No help at all. I haven’t received the missing items or a refund. This company is scam ! Do not order anything from them.

Canceled my order, but haven't refunded my payment. I ordered from GNC on December 23rd. My product never showed up, though GNC inquired about how I liked the product that I never received. Reviewing the tracking, the product was returned to GNC. I inquired about it. Was told that the product was damaged in shipping. Instead of sending me replacement product, the said they had cancelled my order and were refunding me my money. I asked them to resend the product rather than refunding my payment. They said, "it was against company policy" to do that. Now, nearly three weeks later, I still have not received my refund! I called and was told it takes ten days to two weeks to be refunded. This company is a joke! I will not be dealing with them ever again.

Do not use this company Do not use this company, they only care about making money. I accidentally ordered an incorrect item, but even though I contacted the customer helpline immediately, they were not able cancel. Returns are at the customer’s expense, so cost me almost as much as the actual product to return the item. I am still to receive a refund, but won’t be surprised if there is some other reason why they decline the refund. You have been warned!