Expensive Thumb Drive with worthless app The truth is that the PhotoStick is nothing more than an overpriced thumb drive with an app. There is apparently one for Windows PC's and another for Apple products. Biggest difference is that the format on the thumb drive in not compatible between the two. When it works, the app does not find photos in the cloud (iCloud, Google Drive, DropBox, etc). Seems to do a fair job finding photos and videos on the hard drive. The organization they boast about is not automatic and there is little, if any, documentation on it. If you call Customer Service they reluctantly agree to send a replacement as the standard "fix" for all problems. They did send me instructions on requesting a "RETURN AUTHORIZATION" however they do not ever respond to the request. Buyer Beware!

Happy Outcome Rachel made my experience great. I appreciated that my needs were met. Im pleased with the outcome. Thank you.

Customer Caring After I notified your company about the missing package you ask for information about what happened. You verified my info and let me know it was being shipped express mail which is more than you had to do. Thanks for your help and quick correction. The difference in a happy customer is the person that gets the complaint handled. You do a great job for your company and make a big difference in how the customer feels about doing business with them again. I will continue be a customer with this kind of service.

A total waste… TPS is a disgrace. Do stay away! Buying ThePhotoStick is a total waste of money. And as if this wasn't enough, one's mail box is invaded by endless offers from TPS. So far I have not been able to unsubscribe from this aggressive "service" in spite of mail sent to TPS. An absolute disgrace...

Rachel in Customer Service went above and beyond! :-) Rachel on the support team was most helpful. Rachel is the member of the customer service and support team that made my experience a great one. She went above and beyond in helping me accomplish my task. The Xtra-PC Ultra is a great product. Good turnkey solution for older computers. It extends the usable life of them!