UPS delivered to old address!!! Order #185503 Gift for my friend Brad. He just moved. UPS delivered to his old address, no signature, UPS says they are all done, it has been delivered. My friend did not get the cell phone booster; instead the new occupant of his former rental home has it and is not giving it up. I'm out the entire $549 I spent on the gift. PayPal says that Wilson should file a claim against UPS and refund my money or re-send to Brad's new address. Wilson (also dba Silk Worldwide) has many phone numbers, all of which go to an off site call center, not Wilson office in Stafford, Texas. The operators say Wilson will call me back, but they don't. One call center operator confided that they don't resolve problems, they simply provide a live operator to answer the calls and essentially do nothing. I'm out $549, and It seems like that's the end of the story.

So the sales side is very responsive… So the sales side is very responsive and helpful, they assisted me with what I needed and options available. Then I placed an order with them on a Friday night and the next Thursday it still was not even shipped out yet, I had placed phone calls and support emails and finally, I received an email 5 days later giving me a tracking number that is not to be used for 72 hours so this means it takes this company almost 2 weeks to ship orders out. I sent an email to cancel but as of this email no response as I have found their items Amazon Canada and they don't charge shipping and I was charged $50.00 and I can have the items in 2 days from date of order. Don't expect service after they receive your payment in my limited experience with this company, it takes nothing to be prompt in returning requests and should advise if delivery would be delayed, I hope the product is a quality product.

DO NOT order- if you need to return it, you will struggle to get a refund!! I purchased a Wilson Amplifier with installation on 11/09/23. It arrived in a timely manner and I scheduled installation through the information they provided. When the technician arrived to install the amplifier, he was not able to find any location (and he tried several places on the roof) that increased my cell signal reception beyond what is was without the amplifier. That was unfortunate as I had hoped for a better signal, but perhaps not the fault of the amplifier. However, the biggest reason for my 1 star rating (and I would give zero stars if possible) is the problems I have faced trying to get my refund since then. I contacted customer service 11/16/23 to arrange a return. The email with directions stated it would take 7-10 business days after they received the amplifier back for the refund to process. I was also told when on the phone with customer service that I would be refunded for the cost of return shipping. It cost me $151.36 to ship it back via UPS. They received the amplifier back on 11/30/23 per the tracking from UPS. It is now 1/2/24 and I have not received a refund for the amplifier ($1390.99) or the return shipping costs ($151.36). Even considering the holidays, it is far past the 7-10 business days they stated, and I am still owed $1,542.35. My recommendation: Do NOT order from this company! If the device does not work for you, getting your money refunded will be a struggle.

Website Full of Inaccuracies and Confusion..... I have ordered and just received a We Boost Drive Reach RV. Initial testing looks promising, but my main use will be in the summer. My review is based solely on the web site, and chat experiences. The web site is full of errors, making product selection difficult. Case in point is the Drive Reach RV. The "what's included" pictures are different than what is contained in the online manual. So you don't know what you are actually going to get when you open the box. I am referring to the mounting brackets (claps onto ladder-pipe) and other bits. Then to try to confirm what was included, I engaged with the online chat, and the tech advised that they were would not be included. I was pleasantly surprised to open the box, and find the mounting bracket in the box, (yay)!! But this is contrast to what the tech told me, and what the website says is included. Next up, the part numbers for the individual components is confusing. The Drive Reach and Drive OTR have the same external antenna, but show different part numbers. So the shopper is left wondering what is different, and which one is better. When they are the same, (except for some mounting bits, OR because they are part of a different model (OTR vs RV)). So in the end, I spent waaay too much time, trying to figure out what to buy, owing to inconsistent information on the web site, techs providing wrong info, and part numbers that make comparison difficult. I hope that the product functionality makes up for these glaring shortcomings on the web site.

Causes overheating in Verizon Mifi Jetpack After talking to customer rep, I apparently ordered wrong power supply. Would have appreciated a notification that power supply I ordered was not compatible with amplifier I ordered. Specifically talked to rep re my use with Verizon Wifi Jetpack. Was transferring large files between two computers on my homegroup. Took several hours, but Jetpack failed due to overheating by amplifier.