Poor shipping practices - bad customer service Beware, they rip off their customers with bad shipping practices! I ordered a panasonic camera from them. It was ordered with 2-3 days shipping at 24.99. The camera arrived after 5 days (2 days processing and 3 days shipping) however it was shipped GROUND!(which is free on their website). They substituted the 2-3 days shipping for ground since it would arrive within the time you ordered it. - however they will not reimburse you for the money you paid extra for shipping which you did not get!!!! Do not do business with - poor customer service - waited hours on the phone to speak with a service representative.

Worst Online Buying Experience Ever! Placed an order for canon vixia hf-20 on July 10, 2009 opn the phone. Was told that the camcorder would be shipped the same day and reach by July 13. On July 13th when I called, I was told that it will be shipped on that day. Same reply the next day. On July 15 I was told that they do not have stock and will get the same by the end of the week and I should get July 20th. No luck for the whole of next week. Finally today when I called they were honest enough to say that they have no clue of when they will ship. They went ahead and changed the price on the camera online (increased it by almost $200) and online says instock. I am guessing they took the order at low price and now since they know they can sell it for more they just decided to not ship my order. Worst experience of online buying ever. Should have stuck to amazon or someone and not fallen for the price trap.

wrong product sent, refund obstrucred i bought a camcorder, favorable price, was advised to buy a supplementary battery, did so, the battery did not come, a similarly-coded item did come,by mistake, i objected, the denied mis-sending, we went through that, the tried to sell me something else, to avoid a refund, i fought through that, i sent it back,with a return authorization, they have refused pickup at the post office, i have contested at credit card and filed with NYC dept of consumer affairs