Never, Never, Never Again I would like to simply repeat word for word what "Lorelei" wrote as it was nearly exactly what we experienced. Here's our story. We purchased the box set 7 seasons of Smallville. 42 Discs in all. We received it prompty. Hence the 1 star. From there it is all down hill. 21 discs either were dodgy or didn't work at all. No address is given on their website for refund while the return policy is that you must return the item for replacement or refund. I reported my problem and received a prompt email stating they woud replace the discs and I just had to give them a list of the defective discs. No return address provided. I did supply a list and I never heard from them again despite several emails over several weeks. No address to return. No replies to emails. Do not buy anything from these people. They don't deserve to be in business.

Very very pleased I placed an order with Dvddeal.net on Thursday 3 Sept 2009 and it arrived the following Friday. I received an email containing the tracking number with my confirmation and I was able to track it all the way from the factory. Being the first order from this company and not knowing what to expect after reading the previous review I was somewhat dubious about it but figured if the product were good quality it would save me a lot of money. Examining the product upon its arrival I am more than impressed with the packaging and quality and am already planning my next order with them. They do state on their website that the specials (which is what I ordered) are foreign manufactured and may have foreign writing on them. I was very pleased to see the discs and disc menus were all in english as well as the writing on the box. Very very pleased with my purchase!

Return Policy We still have heard nothing from them after having received a damaged ER set of DVD's as well as some of the discs in Chinese. We cannot get in touch with them and have no way of getting a refund. Please does anyone actually have a contact number or even a return address??

Excellent service Dear Dvddeal.net, I received the replacement DVDs on Oct 5th and they are all in good condition. Thank you very much for your fast delivery and excellent service! I have become your loyal customer. Sincerely, Anne

11 out of 47 disc set lack English subtitles I have had a rocky road with this company. They mailed the set over a week late, with much reminding from me. Now I find 11 out of 47 discs of the full set have no English. They say they will mail replacements but it is 10 days later, no mailing, no further exchange with me. I'll let you know if anything gets better. For now, I suspect this is a far from respectable company. Do not trust all the reassuring comments.