Excellent service Dear Dvddeal.net, I received the replacement DVDs on Oct 5th and they are all in good condition. Thank you very much for your fast delivery and excellent service! I have become your loyal customer. Sincerely, Anne

excellent service Within 10 days of ordering my set of DVDs i had them in excellent condition. Everything was perfect, DVDs, packaging (all in English), updates on order & fast delivery (to Australia). Thank you DVDdeal, i would not hesitate to buy from you again. Sincerely, Aysegul S.

Appreciate doing business with you. I would just like to thank you very much for the order which I received today. I am so pleased with it that I know I will be coming back to you time and again for my dvd`s. They are excellent value and also perfectly packaged. I am impressed.

Major Customer Service issues I placed an order several weeks ago and never heard anything about status. I emailed them a week later when they informed me that both items I ordered have actually been out of stock for a while but assured me the Accounting department would refund my funds the next business day. Well it's been almost 2 weeks and no refund and I can't get anyone to respond even to the several emails I've written to customer service. I would never order from them again. They can't seem to do the right thing by their customers. I just hope I will eventually get my money back!

HORRIBLE!!!!!!! This was an absolute HORRIBLE experience!!!! I gave one star because I got the product, otherwise there would have been 0. I WOULD NEVER IN A MILLION YEARS RECCOMEND THIS COMPANY TO ANYONE, EVEN MY WORST ENEMY! First of all the product is made in China. Second, when I asked for a refund they sent ONE e-mail more than 2 days later and asked if I read the policy and nothing more. After repeatedly telling them I had, they COMPLETELY IGNORED MY REQUEST!!!!!! I e-mailed EVERYDAY WITH NO RESPONSE. I found out that if you return the item to an address (the ONLY address can be found at the-dvd, who invoices you) via Canada Post, after 30 days of no refund Visa will temporarily refund your card and will also go after dvddeal for the money. So to all those in my shoes: GO GET YOUR REFUND!!!!!!! Good luck :)