Gail Hoffman
GBWait forever to get your product with no help to find it It is 2 weeks and have not received the cbd pain product I needed desperately when I ordered it. They don't answer the phone and tracking with them is no better than doing it on my own. Their communication sucks, and customer service email said it would take up to 4 days to respond. This is some of the worst customer service I have ever experienced!
Carol Colegrove
GBFirst rate product. Excellent service. This company helped me select the right product for my needs. They ship very quickly, especially considering the Covid-19 impact on the USPS. Their product called: “Hemp Extract-Infused Gummies for SLEEP” actually works like a charm! I got the raspberry flavor and it tastes like a gummie candy. Each serving has 10mg. Plant-Based Cannabinoids per serving that naturally relaxes; sleep comes easily. I can count on being sound asleep within 10minutes of chewing a serving. Best yet, this is a vegan product! I’ve ordered twice from them and each shipment came in tact and in a timely manner.
Azita Martin
GBWorse customer service ever Charlotte’s Web customer service is unacceptable. I have called 5 times no one answers the phone, no one calls back or return numerous emails. Their website would not allow me to cancel the subscription and there is no way to return the items, because they do not provide return instructions and do not answer their customer service number. I will take on to social media to let people know not to buy anything from your company.
Donna avila
GBHorrible customer service Horrible customer service, well... There actually is no customer service. They do not reply to emails, phone calls, or to the chat box on their website. I stopped my subscription due to this poor service. I had to dispute the last charge after being a customer for 1 year, since they would not reply to an inquiry to return a product.
Mx Fireal
GBZero customer service We received our order last week and the safety seal was broken. So, we emailed to open a case, but never heard back. I called the other day and waited at least 20 mins before I gave up and left a message (because their automated system literally tells you to leave a message every 10 seconds). No one has gotten in touch. I doubt anyone is looking at emails or taking calls. Complete joke