Code Alberto Torres and Selena made my experience great the company needs a better system. I called for a week left voicemails got only three call backs out of the five calls. My last call back was Alberto and finally after a week he was the only one to actually do his job! I got an appointment set up he had Selena call me I got my code and FINALLY got my car unlocked. So I like to thank them they’re employees who actually took the time to listen and help resolve my problem. They should both get a raise customer service people are getting lazier as time goes on just tries to pass their job onto someone else. Not them. They listened took the time to do what they needed to do to make sure I got my car unlocked literally got me taken care of faster than when I was on hold.

***Updated -Amazing Customer Service UPDATE- After I wrote this review, Scarlett from Guardian reached out to me, she took the time to explain in greater detail their process. Within a few weeks after that Ezra contacted me to follow up. Both Ezra and Scarlett went above and beyond to resolve and amend my complaint. I will be not be switching to another company. The Interlock Company in Omaha technician Chris is absolutely amazing and provides superior customer service. This review pertains to Guardian Interlocks call in customer service and lockout policy... 2 hour phone wait time on a Sunday to get a lockout code because my car battery went dead and the devices data was full. Representative said to call back this morning for a code because the code would only allow me enough time to drive to get to the place it gets calibrated. Had to arrange to get my son a ride to school, am late to a clients all because my car battery went dead. Takes hour of wait time to get through to customer service. I'm switching to Draeger tomorrow. Most terrible experience with this device and this company.

Tawana was great Tawana was great, and I would highly recommend her to help anybody who doesn’t understand the system

Great customer service. Every appointment that I've had with Guardian has always been quite pleasant. Appointment times are met, it's very quick, in and out with a nice conversation each visit. Ernie has a very clean and comfortable environment.

Linda was very professional Linda was very professional. She help me with concern and was able to find hey solution very quickly. Every time I talk to another representative they really give me a hard time but Linda made it very easy. She's highly recommended by me. -Shyniece