Well I ordered this item on November… Well I ordered this item on November 29th Said it should've been here December 6th. It is now December 21st and I just received it. Thank Goodness. I am so disappointed with your company and the whole pony show of trying to get what I paid for. This item was the very 1st Christmas present I ordered and shamefully it was the last to arrive. On a positive note I did get it and it was before Christmas. Thankfully I am not sending any place else. I won't order anything from your company again in the future nor will I recommend to anyone interested. This has absolutely been a disappointment and nightmare of a purchase. I completely understand shipping problems, but I don't think it should have taken 2 emails and a threat to report you guys as frauds to get a reply of basically telling me to wait. Not sure what you call what I ALREADY was doing?! It's just shameful a customer had to wait and worry and get angry for something that is for a child. Merry Christmas to each and every one of you and I desperately hope you guys didn't have to wait on any of your orders. Good Luck and Happy New Year.

Better avoid Not a massive issue as long as one does not have to deal with customer services due to any reason. Ordered item takes months to be delivered. A simple return request can turn into a nightmare. Purchased the item from a UK website and when tried to return it due to poor quality, I was asked to ship the item to the international warehouse in China. The shipping cost alone is higher than the item cost which i believe is what they count on when pushing customers to do so. Absolutely horrendous customer service. All the positive reviews are fake, check the website and you'll see the county changes but the name and the content stays the same. Do NOT BUY FROM THIS SHADY COMPANY!!!

Horrible customer services. Poor quality item. Ordered the LightSbaer before Christmas as a gift for my friends's son. item arrived after new year and obviously was useless as my firend already went back home by then so nothing for me to do with the item. Contacted the seller to return the item. They keep sending an autmated message, never got to actually speak to a CS rep and all the message says is for me to return the item to the manufacturer in China rather than to the retailer I bought it from the UK. This was never mentioned in the T&C which made me extremly angry. They refuse to have any dialog and keep spamming the same message to all my emails. The LightSaber is of very poor quality compared to others I've seen on my other freinds. Better avoid this shady company uess you want to waste your money and time.

Ordered Dec 20th Ordered Dec 20th, asked if there was any way I could get the order expedited as it was for a Christmas present and the answer was a flat no - it will get there later. Must confess I’d probably have ordered elsewhere if I knew it wouldn’t have been delivered on time and also that the customer service from the uk arm is practically non existent. I’ve been told it will arrive before January 2nd. I’ll keep you posted but am not overly hopeful.

Crazy Delays and strange customer service. Wouldn't recommend. I ordered 2 of their sabers from the website, and I checked the tracking number every single day. It's been almost a month now with no update. I have repeatedly emailed the company, only to receive vague responses that almost felt pre-scripted that often didn't even address my question, and when they did actually respond they did so with empty promises. They didn't want to refund me at first, and instead just offered a %10 refund with a 2 year warranty(what's that even good for?). What's even worse is that no-where on their website do they say its being shipped outside the US, which I later found out by insistent emails. The only positives are that they were never rude to me, and I eventually did receive a full refund, but only after insisting quite a lot. Either just order from their amazon page which is actually shipped by amazon in the US, or just get a saber from somewhere else.