False advertising on locked vs unlocked phone I purchased an UNLOCKED phone. Upon arrival & activation, carrier found it was LOCKED! Had to pay additional fee to have phone unlocked. Now Back Market claims my warranty is void, will not pay for the fee to unlock a falsely advertised phone AND will not reimburse me for the additional 13 month extended warranty which is, according to them, void! Don’t buy here, NOT at all customer service oriented. I have proof of all conversations!! Screenshot it all before they erased it!! UPDATE!! April 29, 2024. Wow! After the rotten service I received from the Fromt Line Customer Service Agent, Back Market made good on this pirchase. I have to say, after the horrible conversation from April 24, I didn’t think anything would happen. I will now re-think using Back Market in the future, but step cautiously through the process.

Great place to find refurbed tech It was easy to sort through the specific device I wanted. I was patient to wait for the right device at the right price to come along. I appreciate that there were several payment options including PayPal.

T'was my first refurbished phone! T'was my first refurbished phone! And every part of the process was perfect! The buying & delivery process was seemless and my new phone is so much better than I expected it to be!! My moms mothers day gift is for sure coming from here!

Cheap, quick, and accurate Transparent information about the refurbished device I'm purchasing (condition, refurbing company) made it easier to purchase. Selection and purchase process is simple and easy. Shipping was quick and cheap. The product was in the condition described or better. I absolutely intend to use Backmarket further.

Everything was perfect Everything was perfect. Great website, great selection, shipping was fast, product was well packed and arrived undamaged, and the laptop itself was in near perfect condition. Even the battery was super low cycles. I will definitely shop here again next time I need tech gear. A+