Poor service and communication Plessers stated they had a dryer in stock that they did not have, which is what caused us to order from them instead of a local retailer or big box chain, which did not have our choice of dryer in stock. When Plessers realized they didn’t have our dryer, we received a call from Mike who stated we could cancel our order or wait until the dryer was in stock, and that we could change our minds at any time. We eventually changed our minds and called the direct line to Mike that we were asked to use to cancel our order. After not hearing for four days, I called the general Plessers line and was told the item had shipped and that the order could not be cancelled without a return shipping fee. Days later I received a notification that my dryer had shipped. the associate was either wring about the ship date, or Plessers order status has lagged by two to three days. I called Plessers a third time and reached customer service, which insisted orders could only be cancelled in writing before an item shipped, which directly contradicted the instructions we received from Mike to call him directly to cancel our order. Today we have not received our dryer still in spite of the final mile service, AM Transit, having received our dryer four days ago. We have not even received a called from AM to schedule our delivery.

Communication Thank you for keeping me informed every step of the way. You made it painless from initial call with Mike to delivery and installation with Kyle who did a great job Thank you

The best delivery Once again using Plesser for my kitchen and very happy. Professional, friendly & helpful. Peter Romano great salesman. Install was perfect with dishwasher. Techs were the best.

Merchandise was offered at a great… Merchandise was offered at a great price plus free shipping. Would buy from them again.

Great experience! Actually receiving the refrigerator that we wanted was a wonderful experience. However the shipping company left the skid and trash from the refrigerator on the side of our street, but that was ok as they brought in the new one undamaged and took away the old one.