PRODUCT WONT HOLD CHARGE AND NO CUSTOMER SERVICE We wrote them on Feb 19th, finally got a response back from Abbie (weeks later) and she asked us to confirm shipping address but then never wrote back or sent the replacement. Then we wrote to myzone again and Gie responded, asking us to do all these tests. We completed the test and the item still doesn't hold a charge and now no response from Gie. I agree that they are trying not to cover replacements. DO NOT BUY THIS PRODUCT!!!! NO CUSTOMER SERVICE AT ALL. UPDATE: we responded to the email address that that myzone left in the response to our review. We sent a copy of all communication to them that we had with Abbie and Gie. They talked about what each individual should have done and how they plan to use this to train customer service. We received the replacement within days of writing the review. Appreciate the help in getting the replacement.

Easy to Use Wearable for You & Friends It's an easy to use wearable. The device lets you track your activities duration and the heartrate keeps track of intensity. Join challenges with friends or run it solo. It's a good device and helps encourage consistency with your exercises and has some fun community features.

Big improvement in Customer Service - Tech team, take note! Well - I'm not sure what's happened lately but the Customer Service has massively stepped up after what seemed like a long dip in quality. I want to give huge props to both Leryn and Abigail - the former for troubleshooting with my old MZ3 and setting me up with the MZ1 and then Abigail for providing help with initial bugs with the MZ1 before ultimately providing a replacement. Keep hold of these two! Now, if only the tech was as reliable...

Great product but poor customer service The idea behind the MyZone belt/product is great; however, the support/customer service is absolutely appalling. Everything is behind emails and an app support button that both yield very little response from a company that promote and use a product in large gyms but don’t want to face the customers. A frustrating and really poor customer service experience.

My overall experiece with myzone.org… My overall experiece with myzone.org was midddiling. The website was easy enough to use but navigation could be more efficient. It's prtty cool how they have fitnness trackers and other monitoring servies, but the prices seem steep. I didn't have to wait long for customer suport to respnd and they graciously answerd all my questions. It'd be nice if they had more promos and discounted prices though. I guess yiu get what you pay for so maybe its worth it.