Great customer service and rapid response to my request. When the item arrived the little wheel to extend the machine was missing. I called the company the following day and the gentleman on the phone was courteous and helpful during my report of the missing part. It arrived the vet next day. Great customer service and fast response to my request. The item is easy to put together and works wonders. This machine really helps relieve stress on your back. After only 15 minutes of use I got up and felt the relief on my lower back. I highly recommend this machine to anyone with back pain. It beats being upside down like a bat.

no one knows how to pic up a… no one knows how to pic up a phone!!!!!!!!!!!!!!!!!!!!!!!!! customer service doesn't happen at all. YOUR CUSTOMER SERVICE IS A JOKE!!!!!!

No customer service available None of their customer service phone numbers work, their website is down, and nobody responds to emails. They had no problems taking my money when selling me an exercise bike but I can't get into contact with anybody to troubleshoot so that it will work. Please help!

Great Exercise Bike The Exerpeutic 400XL Folding Recumbent Bike with Performance Monitor☆☆☆☆☆ The bike is great, and the customer service behind it is awesome. The bike is a perfect size, very comfortable. If you think a big oversized bike is better. No, it isn't. It has very easy to read displays. You can adjust the tension. I couldn't be happier. Oh, and the bigger is better bike, it's in the garage until we put it out with the garbage. The price is right. I highly recommend! 👍

Missing a part, sigh. Customer service is excellent I don’t normally assemble stuff. That gene is recessive in me, a male. But I did assemble this rack and it was pretty easy. Like others have said, the assembly instructions are first-rate. Assembled, this rack is strong and stable on a concrete floor in the garage. Annoyingly, the box was missing a bracket so I had to wait four days to receive the missing part. I just don’t understand why companies don’t weigh bags of parts to see if they are underweight and therefore missing something. I emailed customer service last Saturday, got a reply plus tracking number on Monday and received the part today. 30 mins later and it’s fully assembled. I’ve been putting off buying a squat rack for years and now that I have this one, I realize how foolish that decision to delay was. Just buy this rack!