I purchased the premium package… I purchased the premium package thinking that I will receive well tailored, properly formatted cover letter and resume for my job search. Unfortunately, that's not the case. Even though my writer was super nice and quick to respond, I am not sure that ZipJob assigned a writer who specializes in writing for new grad nurses. I spoke to an HR mgr who specializes in nursing and was informed that the cover letter and resume were generic at best. Very disappointed that $300 went down the drain...

Save your money - go to a different Resume service The documents I received are not worth the $180 I paid, in my opinion. The first draft was clearly generated by a machine. The feedback I provided was not fully implemented. Every revision had repetitive grammatical mistakes. It definitely felt like the writer working on this (if it indeed was a human) was not a native English speaker. Probably not in the US either. If you want to waste your money, go ahead. If I had known before, I would've gone to TopResume.

Had a great experience with ZipJob! Had a great experience with ZipJob! Once I gave them all my information needed within 24 hours I had my first draft. I had also forgotten to list one pertinent piece of information which I sent to my personal writer who had an updated version ready within 12 hours, all this over the Christmas/New Year holiday! Had call backs and interviews within two days, could not be more pleased!

Scam. Don’t waste your money. I wish I could give 0 stars. I chose this company because it had relatively good reviews. First, I took a good deal of time and effort to provide all the information on the questionnaire. Then I received my first draft which was filled with errors and questions. That is expected in a first draft. I answered all of the questions. Again, I took time to provide all of the information I could to make my qualifications clear. What I received back was a resume that was drafted through ChatGPT and sent to me. There were inconsistencies, spelling and grammatical errors, and “achievements” listed that I didn’t do nor did I ever say I did. I expressed my unhappiness with the services to both the writer and customer service, but I was assured he would fix it. So again I made detail markups of the resume and sent it back. The resume I received was a bit better and I put my trust in the company when I was assured it would sail past ATS software. After 2 months with no interviews, I reached out to ZipJob as I had the 60-day guarantee. All I got was the offer to have it redone. After another month, I ended up meeting with a professional career coach who reviewed my resume and pointed out all of the aspects that would get it tossed by ATS immediately. I have reached out to the company and asked for my money back because they failed to render the services I paid for - an ATS friendly resume. They will not offer me a refund. They offered to rewrite it, but honestly with what I got after all of the time I put into providing information, I don’t think it’s worth it. I don’t trust wasting more time in this process. This company does not care about customers. They just use AI and take your money.

I had a very unsatisfactory experience… I had a very unsatisfactory experience with their customer service. Despite their advertised deadlines in both standard and premium service packages, they consistently failed to meet them. Worse still, when I requested a refund due to their inability to deliver on time, they avoided addressing my concerns altogether, offering nothing but apologies for their high workload. Additionally, when they finally assigned a writer to me, it took an extra two days. Even though they provided a summary and curriculum vitae, I found it disappointingly similar to what I had provided them initially. Now, they're ignoring my refund request, seemingly waiting for the five-day period I have for edits to pass, just to automatically close the request without any resolution or response to my concerns. This entire ordeal has been a waste of both TIME and MONEY, and I cannot recommend their services.