The flavors are great The flavors are great. Only issue I have is the cinnamon makes the heartburn I get from the nicotine a bit worse but it's a great cinnamon flavor anyway! I just wish there was an option that paired well with coffee, and maybe also a mango option. I am currently two months off of the vapes and intend to stay off using Lucy so eagerly awaiting some new variety

Worse than nicorette The way your company does business is sneaky and your product is overpriced dog poo. After trying your product, it all went in the trash. Zyn is way better. Unless you like eating chemicals that cause instant heart burn and enjoy getting charged and shipped product after you cancel, please don’t support this version of white collar crime.

Great company, the type of startup you'd want to be part of. Customer service is super responsive and has a personal touch. Products are far better than anything on the market, but still can use some QC (for example, different flavors have different experience. The bead inside the mint pouch will dissolve within minutes on its own, releasing the flavor earlier than one may want it. The bead inside the berry pouches will never dissolve until the user bites into it). Some pouches have alot of flavor "dust" inside the can (when i close the can, literally a puff of cloud comes out), other cans do not. Some pouches break down faster than others, etc. Flavors are outstanding. Flavor lasts much longer than market competitors found in stores I appreciate a premium product for someone that can pay a premium price. Would purchase these with 0 nicotine just because the flavor and experience is so satisfying.

The Lucy service was great! The Lucy service was great. The starter price was so affordable that it was an easy decision to try. My order came quickly and as intended. For some reason, I never got an email to activate my Lucy account, but I was able to chat with a representative who got me straightened away almost instantly. My correspondent was friendly and genuinely seemed to care about my experience.

Package lost and no real updates Package lost and no real updates. Jennifer has sort of been helping but lots of time with my package in total limbo. If y’all used a competitive shipping option and not the worst / cheapest possible one this likely does not happen.