I have tried 5 times to get an updated… I have tried 5 times to get an updated status on my order. 4 of those times I sent message and never got a response. Called the 5th time to and was on hold listening to a recording for an hour. Absolutely no customer service whatsoever. Will never order from this company again.

Buyer Beware!!! Horrible company!! The company took an order for merchandise that was not in stock. There’s an extended back order with no anticipated date of delivery. When I called to cancel the order they told me 21 days to get my refund. What a scam! Most reputable companies don’t charge your account until the merchandise is ready to ship.

I spoke with 4 different customer… I spoke with 4 different customer service people and each one said “we are working on our customer support “. They said it takes 21 business days to refund my money on an item they advertised but didn’t say it would take 4 months to ship. Stay away. There are better companies to buy from. It is going to take a month to get my refund.

Will not answer phone Will not answer phone! Warranty means nothing.would not buy any thing from this company, shame!

DO NOT give this company your money DO NOT give this company your money. They do not offer a repair or parts service whatsoever. I have a SOG Tac model that I bought online and have had for a few years and the internal spring broke. The blade and handle still in near perfect condition I figured I would simply order a spring for it. Wrong. According to SOG I just have myself a nice $150 wall ornament now. They told me they do not offer parts or repair service. After many complaints through email the best they could do was offer me a measly 30% off my next purchase. No thanks. I will not give this company another cent. Benchmade would have sent new springs no questions asked. Lord knows there's a million of them sitting on the manufacturing line. This company is not the same since it was bought out by another outfit.