delivered as advertised Initial download of a Komatsu parts manual was a corrupt zip file. However, I contacted the provided support email address and they promptly provided a link to the pdf file for download.

My John Deere compact loader broke down… My John Deere compact loader broke down on the job site. I ordered a diagnostic manual because it said instant download. I clink on there email download link and it just takes me back to my purchase page click on the download there nothing happens. Have replied to there email if something goes wrong and contact link. There phone number given for support doesn't have anyway answering just wants you to set up a mailbox. I wish I would of went to Trade-bit or somewhere else. Now I got 4 or 5 companies I'm holding up from working. It's definitely isn't instant download so beware and they don't answer there customer support. Support contacted me and if I wanted my money back or still download the manual. I downloaded the manual with no problems thank you for your time to fix this matter

I did not get the manual i ordered this… I did not get the manual i ordered this time, i complained to the seller and to tradebit , and got no reply from any one. I doin't know where to go next

Avoid this vendor Unwilling to offer refund for simple mistake in a download. Customer service was dismissive and unwilling to. provide $17.99 refund for an obvious mistake. 6/19/23 Third effort at resolution ineffective, had to involve payment source as offer to sell me a 15GB download for an additional $14 is just not satisfactory. 2 stars for quick responses, irresolution aside.

Exactly what I needed The product is exactly what I was looking for. It became available in a matter of seconds from the time it was ordered.