Second to none Customer Experience Customer service is absolutely second to none. If you send an email with any type of question, it will get answered. And I'm 100% certain that any problem, troubleshooting or otherwise, would be solved, if any arise. Top notch product and top notch customer experience. Rest easy knowing that you are not just a cash transaction.

Great product Great product. Nice stainless steel flare segment for longer service life. I might have liked a one sheet info page guiding user to: A) check product before operation for assembly remain intact after shipping - my jets had shifted and off center - required recentering. B) recommend test firing in vice ... Explain adjustment of choke -- Direct consumer to your website where there's a nice video. C) Advise placement location and depth in forge. You may also want to include plug for other products you have that may benefit user. I did go out And get LP.gas pressure gauge to compare flame burn to gas pressure ... Just education for myself. You may make these and fittings available to users. I did talk to Mike once on some of these topics and he was very nice, very helpful. I'd definitely do business w them again.

Mark Telephoned me and made sure my … Mark Telephoned me and made sure my order was completed to my satisfaction. He explained the Sword Forge Construction and it's Usage. He also apologized for supplier issues, and when I received the unit some firebrick were damaged. They were very fair about the whole process! I would buy from them again in a heartbeat!!

I definitely recommend Mathewson MetalSmith products I definitely recommend Mathewson Metals. Shipping was quick, forge arrived in good condition, easy to assemble and operate. Doesn’t burn a lot of propane; a tank lasted me about 6 hours of forging at high heat. I bought the MetalSmith model. My only cautions are that it’s pretty small, so if you want the option of working on bigger projects you may want a bigger forge with a bigger door. Also, it’s a single burner, and I haven’t been able to achieve forging heat on mild steel.

Happy with my first forge. Took a while for it to ship, but it was a busy time, and when I emailed to enquire about a time frame I recieved a quick response, within a few hours with an update and a time frame on when to expect it. Package arrived intact and damage free. Only suggestion would be instructions that included visuals. Otherwise extremely happy with service and experience and cant wait to start using my new forge. Is definitely one of the better priced, ready to use forges that I have found and it is definitely well built. If and when I upgrade to a larger forge I will definitely be returning to Mathewson Metals.