AUSTIN LEE
GBI own a small company w/ 20… I own a small company w/ 20 construction guys & placed an order 6 weeks ago, no package & no notification from them!! Then I receive a review asking if I’d rate them & their performance…..HORRIBLE!!!! Bad idea! Construction Gear never shipped & then cancelled my order! WHAT???
Jacqueline
GBinventory online incorrect I purchased a pair of boots, that said they were available online but were actually out of stock. Waited a few days to be contacted when they would be back in. After a week I reached out myself to customer service and was told they wouldn’t be available for two months. Asked for a refund without any further issues. Wish inventory would have been up to date online when I made my purchase. And that they would of contacted me with estimated restock time.
GARY
GBOrdered three Wells coats and I messed up one of the orders. I have ordered three Wells coats for my sons in law and me and for one I posted the wrong size. I found an email link on your site and was able to contact one of your agents before the coat was shipped. She immediately took the time to change the order to the correct size BEFORE it was shipped. I don't know of any other online company that would do this or even take the time to respond to my email. You have a great system for handling orders.
William Fouraker
GBThe jacket is great The jacket is great. I had to return the first jacket because it was the wrong size, my fault not theirs. The return process was a piece of cake, the only issue was the replacement got lost in processing and shipped after I called to inquire. However, it got to me faster than the first one. Great customer service and pleasant employees to talk with.
Tammy
GBQuick shipping Quick shipping. Everything was as described at a much better price than offered by other sites.