SONIA SMITH WANTED TO LAUNDER MONEY… SONIA SMITH WANTED TO LAUNDER MONEY THROUGH LEGGETT PLATT

Worst customer service experience ever I called customer service today about some noises my adjustable base was making and spoke with Debbie. After listening to my description of the noises, Debbie told me I would need to order both a new Vibrate motor and the motor(s) responsible for raising and lowering the bed. When I questioned how she would know this without either hearing the noises or at least examining the base, she told me she was both an electrician and a technician and would I like to order those parts now? Every question I asked from that point forward was met with annoyance, impatience, and impertinence. Despite my every attempt to keep the conversation cordial so I could get more information, she continued to be arrogant, condescending, curt, and generally unpleasant. This is the only Leggett & Platt product I've owned. Based on this conversation alone, it will be my last. I realize the consumer market is only one part of Leggett & Platt's customer base, but experiences like this are brand killers.

If you need a part with for your Sleep… If you need a part with for your Sleep Number bed frame...good luck. We were on hold for an hour and they never picked up the phone. They only will help you if you are a company...not just a regular person.

Products are $2000 pieces of trash Products are $2000 pieces of trash. Made so poorly! Bed is 1 1/2 years old and looks like we have to replace it. Adjustable base is sunken down towards the floor where it bends. Warranty is over at a year old.

Terrible customer service Terrible customer service. I told the operator it is probably the remote I tried everything else. I tried to reprogram the remote nothing worked. She said am I home with the bed I told her no I was working she snickered and laughed on the other end of the line. Made me feel like I was stupid for not being home. I said I just need an appointment she said not until you talk to someone so we can troubleshoot. Very disrespectful. Not helpful at all. Terrible customer service. I’ll never do business again.