What's not to like? Reading other reviews prompted this, as well as my own tremendous experience. First of all, their return policy is clearly stated, that because orders are custom to the inch, there basically are no returns, so check yourself before you order, it's that simple. In my case I was careful to order just what I needed, but the total price was so good that I decided I'd like to add something a day later. I emailed customer service on Saturday night, expecting no answer til the following Monday, but I got an answer a few hours later telling me that since I hadn't set up an account with saved billing info., they couldn't add to the previous order (they don't take credit card info over the phone, they have a secure service contractor for that). No biggie. I went back to their site, set up the account, saved the charge info and emailed them back what I had done and what I wished to add. Three days later I received a perfectly wrapped and protected package, and in spite of UPS's typical attempts to destroy, everything was intact and unharmed. The order had obviously been packed by someone who'd done it before and actually cared about doing a good (albeit minimalist) job. Nothing rattling around or poking out, and the parts that I ordered were about 50 lbs., so had it been Amazon, I'm certain it would have ended differently, as in with holes in the boxing and parts everywhere (been there done that). In my previous life I used McMaster quite a bit for trade show exhibit builds, and they were good, but you paid for it. These guys were reasonably priced, prompt, and they accommodated a less than organized request to help me avoid paying for additional shipping. I call that a solid win, and I'm preparing another larger order as I'm typing this. I would add that their website made it pretty simple to figure out exactly what I needed, which is no mean thing since ordering specialty machined anything can be pretty dicey. This was just one rather small order, but so far I'm quite pleased. As for the canceling of custom cut orders, I can only surmise that expecting to be able to return such a thing is the result of someone having never been told no as a child. That or they're just business dumb. Go order a wedding cake and then try to cancel and see what ya get. My bias: I have no affiliation with this company at all, and I've received nothing in consideration for this review, I'm just older and have very little patience with children.

TNutz states on their website that… TNutz states on their website that orders take 5 to 7 days to process, and that is admirable that they state it up front, but I still don't like the fact that they charge your credit card up front then decide when they will process your order. 5 to 7 days is slower than virtually any other retailer providing the same materials and services.

Not honest about their turn around time… Not honest about their turn around time & terrible customer service. When I tried to get some help, I was given terrible attitude and was accused of "living under a rock". How these guys are still in business is beyond me. Avoid if at all possible !

Multiple orders, same satisfaction every time Ordered from them after a few recommendations from the Sprinter build Facebook groups. Turnaround time isn't the fastest but they clearly state this on their website and this isn't Amazon after all.. it's custom cut material in most cases. I've ordered on 4 or 5 separate occasions now in varying dollar amounts and I've had the same great experience every time. The shipping is predictable and the products are quality stuff. On my most recent order I had grabbed about $2,000 in extrusions and various hardware and then a subsequent order for some stuff that I forgot. I had asked if they could process the supplemental order with the first so I didn't have to wait a few days and delay my van build any longer. They processed them as requested without delay and got me ready to go. I will happily continue purchasing extrusions for any further builds from the company.

Canceled order never refunded More than a year ago, I placed an online order with Tnutz that, due to an unexpected emergency, I canceled by phone the same day. Although the person I talked to wasn't happy that I was canceling, he did cancel it. My payment was never refunded and the order was never shipped. Checking the order status on their website shows "Pending". I've left several messages and written to get this straightened out but they've ignored every attempt.