Give them a chance! I will admit, I was pretty skeptical of this virtual, online heath care. And receiving medications from some unknown place. I even tried to cancel my membership immediately after I joined. After fast responses to my emails and concerns, I canceled my cancellation! All my questions were answered and the helpline staff have been great and have made me feel very comfortable. If it were not for these guys, I would have never stayed. I am one month in on this journey and everything has been great. Thank You!

Eric Signo is a Rockstar Eric Signo helped me out so much. We had several set backs regarding my insurance and he helped to get it pushed through. Thank you Eric and the Sunrise team for all of your efforts and being responsive.

Find Sunrise? Find another company! My PCP prescribed semaglutide for me in May 2022. I was on it for a year and a half and had quite a bit of success, but I found it inconvenient to have in-person appointments with her every 3 months while taking the medication, so I decided to try Find Sunrise, so I could continue the on medication without regular in-person appointments. I had not had any issues until recently. I found out my insurance no longer covers semaglutide, so I reached out on the messaging portal about a more affordable alternative to the medication, but I have not received a response. It has been 2 weeks. I reached out again a week later, and no response. I even sent an email and was told I should receive a reply in 24-48 hours, and I still have not heard back. Find Sunrise needs to work on their customer service because I am weeks without medication.

The customer service is outstanding.I… The customer service is outstanding.I was confused and they were kind and took the time to explain even the simple things. There was never any snarkiness or impatience. I am one that has to heawr things or read things a couple of different ways to pound it into my head sometimes ( or get confused from reading things from various sources). I love them! (and I am a nurse and get frustrated somewhat easily if there is any nonsense!!)

Great communication I have messaged the support team several times. with questions and clarification on cost of Rx and shipping. I got a complete explanation on dosing and self injections, as well as a recorded message from Dr. Shin. I like that it is recorded so that I can go back and listen again in case I forgot anything. They answer quickly and thoroughly. After starting the treatment I have messaged the medical team a couple of times about side effects.