Order was lost in production Order was lost in production, causing it to take 1.5 months to print and ship. Customer support didn’t get their first response email right, but on the plus side they gave priority printing and a shipping upgrade in their second response email after 1.5 months of waiting.

The 2 gaming Mats I ordered came in… The 2 gaming Mats I ordered came in excellent condition, love the quality, just like the pictures. Once the order was printed shipping was super quick

You customer service is good You customer service is good, the only issue of I had any and what could help improve the customer experience would be to have a more customizable at experience. I see the that you have the ability to add gamer spaces on the mat with only one option if style. If there were more options and the spaces were customizable it would be more tempting to select that option. Also better more detailed instructions about color space and size of picture for the mat would also be more helpful. These suggestions may be coming from a place of ignorance but perhaps these details if already in place they are not apparent.

These mats are QUALITY Bought a mouse pad from you, great price, had it custom made with the image I chose. Holy ****, this thing is nice, lmao. I will be getting a tcg card mat from y'all soon after seeing this mouse pad. 6 outta 5 stars, I mean it. And I know it's out of your control after you give it to usps, ups, fedex etc. But it shipped to me fast as well. All around a terrific experience for a first purchase.

24" Thin Deskmat Gift Got a 24" thin deskmat as a present for my cousin. Shipping to Toronto took a really long time but that is expected; the provided tracking information helped. Staff was super helpful & friendly through email and helped me use my first-time-purchase coupon when it wouldn't work. Not sure about the quality since my cousin didn't go into detail and I haven't seen it personally, but it looks good in the picture he sent me (when I asked, my cousin responded "Thickness is good"). Colors are pretty vibrant, pretty solid match to the Procreate drawing. Overall very good experience.