Ordered $20,000 Stair Treads, Incorrect order Ordered $20,000 in wood stair treads. Some had some visible damages, so we ordered replacements. They ensured us that the order would be expedited and we could expect the replacements in 2-3 weeks. 6 weeks later we received the incorrect treads. They were "double checked" by Viewrail and for whatever reason they were not like for like. Our client has now made the decision to not pay us for the stair system and we are forced to eat the cost. View rail has yet to figure out reasonable solution for this issue.

High quality, easy to install with great customer support! I saw my favorite Instagram DIYer, Angela Rose, redo her inside stair rail system and knew I wanted to get Viewrail. I loved the gorgeous design, the fact that she could install it herself. I also love that you got a personal touch. My husband and I built our current railing using the Viewrail tool on line and received a call from their team to help and review before purchase. The entire team at Viewrail was awesome- our railing showed up, we installed it and even created a reading look loft space for our kiddos. This is a high quality product you can install yourself at a great price... and with great customer support both live ans in video format. We love it- and highly recommend!!

It’s excellent It’s excellent. The only complaints I get are a lack of communication from the Viewrail team. Everyone needs to understand this is a premium product that is exclusive to a limited number of people. It cannot be rushed along.

Overall experience was great 👍🏻 Overall experience was great,everyone was very helpful.I had a little trouble with the instructions,which caused some damage to the oak sill I had made for the railing to sit on.The instructions never told you when or how to install the beverage hand rail,so when tightening down the stainless steel rods it caused the one post to be pulled in which pulled the anchor bolts to pull up & damaged the sill,they have since changed the instructions on when to install the top railing.The company paid for half of the oak sill.

Shoddy Experience, Huge Price Delays in communication, internal miscommunications leading to significant delays, shoddy material, lack of important information...I am dismayed at the cost compared to the quality and professionalism. For the price, I would have expected that we would have been dealing with a company which would be eager to provide a quality product and expertise which would improve our project, not make it the incredibly frustrating, time-consuming waste of money that is has been.