The Extra Mile I stupidly failed to look at the filter in my refrigerator and ordered a type that was in an earlier machine I had. I only realized this when I was ready to install the new filter. Typically one would expect to send them back, get the correct ones, and pay a restocking fee. Not at all. They had me take a picture of my existing filter - that clearly showed the correct part number and sent me new filters that were correct. They didn't even want the old ones back!

I contacted customer service to ask… I contacted customer service to ask tracking questions about my package and they were prompt and helpful. The product was received in good condition and is exactly what I ordered. The price of the product is much more affordable than one purchased from Whirlpool. I recommend Glacier Fresh for all your filter needs.

Satisfied customer support experience. I ordered 3 filters for our Fridge. Only one came. I wrote to customer support asking about the rest of the shipment showing the order for 3. They sent 2 more shortly thereafter. Was very glad they delivered as promised. I appreciate companies who respond to the customers communications promptly.

Great Product. This is the second time purchasing these Glacier Fresh filters for my GE French door Refrigerator. They work great! I replace every 6 months so I ordered a 2 year supply and will order again. Will definitely recommend to my family and friends.

Excellent customer service I ordered refrigerator water filters from Glacier Fresh after checking the internet and liking their deals. Soon after I realized I had ordered the wrong filters. I sent a email to customer support and told them what happened, and please cancel. I got a response within 24hr and was relieved to know they could modify my order and send the wright filters. Thanks to Tina at customer service for your excellent service!