Helene
GBIncredibly Unprofessional Tried to order an awning, website was broken and when I clicked on "Complete Order" it wouldn't process with the credit card option selected - the page errored out. I tried selecting ACH and it put my order through (with no confirmation page) and I got an email saying they'd send me the ACH info? I emailed back and explained the problem, "some jerk" gave me a number to call for "some other jerk"(names changed to protect the business, because that's what trustpilot cares about.) that no one answered despite multiple calls. I let them know I'd ordered from somewhere else and this wasn't a great way to treat customers, and the owner replied, "Your error! You chose to make payment via ACH. You should have chosen credit card to begin with. Also, not my problem that you have no patience. Don’t have time for individuals that make poor decisions and that are inpatient. Most likely you would have been a problem upon installation so better we don’t have your order. Your email is blocked forever. Nothing will be received if you send it." Screenshot included. Completely unprofessional, do not recommend. RetractableAwnings.com also filed a formal protest to Trustpilot stating my review was fake. If this review is still up, Trustpilot found my evidence to be convincing, so take what you will from the company's reply. The fact that this 'gentleman' thinks it is appropriate to publish my personal contact info says more about him than me, I think. Apparently Trustpilot allows businesses to blackmail negative reviewers by posting their personal information, but turnabout is not fair play.